Information
Returns and exchanges
You have a maximum of 10 calendar days to return an item from the date you received it but we would ask that you return it ASAP and contact us via email to inform us of your intended return/exchange. If you are over the 10 days since purchase we will be unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, complete with the Silver Tag London tag in place, in original packaging and in the same condition in which you received it.
Please note that monogrammed bags are non returnable.
Return Shipping
You will be responsible for paying for your own shipping costs for your return. We would recommend you return your order to us by Recorded Delivery and keep a proof of postage.
If you have any questions on how to return your item please get in touch with us via email at silvertaglondon@hotmail.com
Refunds
Once we receive your item, it will be inspected. If your return is approved, we will notify you and a refund will be initiated via your original method of payment. You will receive a credit within a certain number of days (depending on your card issuer’s policies).
Shipping
All our gorgeous bags are beautifully wrapped in luxe tissue paper and boxed.
Shipping takes 3-5 working days and is sent via Royal Mail. If you require your item sooner please contact us.
Please note that shipping takes longer for personalised bags.
FAQs
Can I clean my Silver Tag London bag?
Our bags are machine washable on a delicate cool wash with no detergent. Air dry only.
Can I return or exchange my personalised Silver Tag London tote bag?
No. Personalised bags cannot be returned or exchanged.